• 💼 Business & ERP:
• SAP ERP Software
• Odoo
• Zoho CRM
• 🖥️ Office & Productivity:
• Google Suite
• MS Office
• 🎨 Design & Creativity:
• Canva

Systems & Tools

Writer / Marketing / Editor / Videographer
Random Cuts / Philippines (Freelance)
August 2016 – January 2019

• Met clients and sponsors for outreach programs
• Edited all footage and assets
• Contributed ideas and branding strategies
• Traveled to various locations for volunteer and filming projects
• Shot videos and photos for clients
• Curated different UGCs
• Wrote content for the page and blog
• Managed marketing and business-related campaigns
• Improved branding for third-party clients
• Led a small team of videographers, editors, and marketing staff

Marketing Video Lead
CLA Title & Escrow / USA (Remote)
October 2020 – October 2021

• Prepared scripts and directions for UGCs provided by the marketing manager
• Edited all footage and assets
• Contributed ideas and branding strategies
• Curated different UGCs

Creatives / Multimedia Artist
Vibal Publishing Inc. / Philippines (Remote / Project-Based)
November 2021 – September 2022

• Assisted in shooting musical plays and advertisements for the company
• Edited all assets and footage
• Suggested new editing techniques and practices
• Filmed videos for ads and livestreams

Instagram Ad Video Specialist
Elle and Beauty Inc. / Canada (Remote / Project-Based)
October 2021 – March 2022

• Edited all assets and footage
• Created scripts and directions for client ads
• Suggested improvements for ads and restored footage
• Curated different UGCs
• Enhanced branding for third-party clients

Senior Creative Editor / Curator
Readyset Co. / USA (Remote)
September 2022 – June 2023

• Curated and processed raw UGC/CP/SQ/Red/Alexa footage
• Edited curated footage for UGC/Meta renders
• Proposed ideas and styles with creative strategists
• Guided junior editors in preparing edits
• Brainstormed ad concepts and marketing materials

Marketing Communications Chairperson / Treasurer
Lions Club International Metro Centennial Lipa Club / Philippines (Club Duty)
August 2021 – Present

• Served as Marketing Communications Chairperson (2021–2022) and Treasurer (2023–2024)
• Attended meetings and brainstorming sessions with members
• Participated in outreach and non-profit activities
• Managed marketing and communications planning for club activities
• Handled KOL/KOCS and maintained CRM inside and outside the organization

🛠️ SYSTEMS AND TOOLS

• 🧰 Productivity & Collaboration:
• Google Suite
• MS Office
• Slack
• Microsoft Teams
• Notion
• Trello
• Asana
• Monday.com
• ClickUp
• Google Drive
• 🎨 Design & Editing:
• Canva
• Adobe Lightroom
• Picsart
• DaVinci Video Editor
• CapCut
• 📱 Social Media & Scheduling:
• Facebook
• Instagram
• Twitter
• LinkedIn
• Facebook Business Manager
• Hootsuite
• Metricool
• 📊 Analytics & Insights:
• Google Analytics
• Instagram Insights
• Twitter Analytics
• LinkedIn Analytics
• 🧠 Writing & Communication:
• Grammarly
• Loom
• 🎥 Video Tools:
• OBS Studio
• Vimeo
• Opus Pro
• 📦 File Management:
• Dropbox
• 📋 CRM & Workflow:
• Podio CRM
• Airtable

Social Media Manager / SEO Specialist
VA-MAX
February 2023 – February 2024

• Performed lead generation across various social media platforms and created promotional ads
• Created content and edited videos for business and service testimonials
• Analyzed SEO strategies to increase platform traffic
• Researched audience interests and implemented keywords for search engine optimization

Video Editor and Social Media Manager
Project-Based Clients: Lauren Taylor, CiambellaPh
December 2022 – May 2023

• Converted raw clips into engaging reels and shorts
• Proposed strategies to target audiences using trends and content
• Managed viewer interactions and engagement
• Analyzed content performance metrics

Video Editor and Social Media Manager
Jon Pugh (Project-Based)
June 2022 – November 2022

• Edited videos for multiple platforms to target audience reach
• Implemented social media marketing strategies to increase traffic
• Handled platform management and audience interaction

Lead Manager
Rocket Station
January 2022 – February 2022

• Generated leads for foreclosure homes with potential surplus funds
• Performed skip tracing to find contact details of property owners and heirs
• Communicated updates and tasks via Google Space

Home Inspection Manager
Rocket Station
November 2021 – April 2022

• Managed leads and skip tracing for acquisition calls
• Sent follow-up emails and proposals to potential leads
• Scheduled meetings between managers and clients

Virtual Assistant
Rocket Station
July 2021 – April 2022

• Cold calling and appointment setting for real estate
• Performed property research, skip tracing, and market analysis
• Created and posted content on social media platforms using Canva and Hootsuite
• Addressed maintenance requests and inquiries for property management

ESL Online Tutor
Utalk
July 2020 – September 2021

• Taught English to Chinese learners
• Built rapport with students to generate referrals
• Used strategic methods to maintain engagement

ESL Online Tutor
Acadsoc
March 2018 – July 2020

• Instructed students in written and spoken English
• Trained new tutors
• Created methods to handle classroom uncertainties

Small Business Owner (Clothing Business)
August 2020 – December 2020

• Sold trending overrun clothing
• Marketed via social media
• Managed business finances and customer inquiries

Soccer Coach
Socceroo
March 2018 – April 2018

• Coached technical and physical training
• Promoted discipline and teamwork
• Recommended competitive events for growth

🛠️ SYSTEMS AND TOOLS

• 🧰 Productivity & Collaboration:
• Google Suite
• MS Office
• Slack
• Microsoft Teams
• Notion
• Trello
• Asana
• Monday.com
• ClickUp
• Google Drive
• 🎨 Design & Editing:
• Canva
• Adobe Lightroom
• Picsart
• DaVinci Video Editor
• CapCut
• 📱 Social Media & Scheduling:
• Facebook
• Instagram
• Twitter
• LinkedIn
• Facebook Business Manager
• Hootsuite
• Metricool
• 📊 Analytics & Insights:
• Google Analytics
• Instagram Insights
• Twitter Analytics
• LinkedIn Analytics
• 🧠 Writing & Communication:
• Grammarly
• Loom
• 🎥 Video Tools:
• OBS Studio
• Vimeo
• Opus Pro
• 📦 File Management:
• Dropbox
• 📋 CRM & Workflow:
• Podio CRM
• Airtable

Graphic Designer

March 2025 – Present
Beyond Activewear / Philippines (Part-time)

• Collaborated with clients and sales to create custom sportswear designs aligned with branding and trends.
• Prepared print-ready files and managed color profiles for accurate sublimation output.
• Coordinated with production teams to meet tight deadlines and resolve design-related issues.
• Maintained a digital archive of templates, assets, and completed projects for workflow efficiency.

Seasonal Graphic Designer

October 2024 – December 2024
PlanetArt / USA (Remote)

• Processed and refined customer design files with precision.
• Collaborated remotely to meet deadlines and deliver high-quality prints.
• Balanced creativity and accuracy in all tasks.

Graphic Designer

July 2022 – December 2023
Swag Gaming / Philippines (Hybrid)

• Designed promotional materials and social media graphics.
• Created visuals aligned with brand identity and strategy.
• Worked with team members to ensure creative consistency.

Customer Support

June 2022 – July 2024
Swag Gaming / Philippines (Hybrid)

• Resolved player inquiries quickly and effectively.
• Assisted with account and gameplay-related concerns.
• Ensured player satisfaction through excellent support practices.

Service Crew

January 2021 – June 2022
Mang Inasal / Philippines (Onsite)

• Provided exceptional customer service for a quality dining experience.
• Assisted with orders and maintained cleanliness standards.
• Supported efficient operations during high-volume periods.

SYSTEMS AND TOOLS

• 🎨 Design Tools:
• Adobe Creative Suite
• Canva
• CapCut
• 🧠 AI Tools:
• ChatGPT
• 🧰 Productivity:
• Google Suite
• Microsoft Office
• 💬 Communication & Support:
• Slack
• HubSpot

Property Management Assistant

July 2019 – Present
Cloudstaff Inc

• Processed leasing applications by collecting details and verifying eligibility for rental units.
• Conducted outbound lead calls to prospective tenants, provided property information, qualified leads, scheduled tours, and updated CRM systems.
• Managed arrears by maintaining records, communicating with tenants, and initiating collection efforts.

Customer Service Representative

June 2017 – May 2019
Okay Ventures / USA (Remote)

• Processed customer orders from receipt to delivery.
• Handled accurate data entry and verification tasks.
• Managed customer interactions, addressed concerns, and built strong client relationships.

SYSTEMS AND TOOLS

• 🏘️ Property Management:
• AppFolio
• Buildium
• Entrata
• Tenant’s Turner
• LeadSimple
• 🌐 Website Management:
• WordPress
• 💬 Communication:
• Slack
• 🧰 Productivity:
• Google Suite
• Microsoft Office

• Handled US- and AU-based clients
• Provided quotations and invoices with official receipts
• Designed based on brand direction
• Presented multiple design studies
• Led communication with clients
• Created materials: branding, pitch decks, print, social media, email, and landing pages

• Ensured QC before delivery
• Prepared cost estimates and quotations
• Managed client communication
• Collaborated with PM team for project workflow
• Provided feedback and guided junior designers
• Managed digital assets and access

• Assisted in QC and budgeting
• Communicated with clients on briefs and scope
• Supported workflow coordination
• Provided team feedback
• Helped manage shared design assets

• Delivered compelling deck designs
• Guided project team collaboration
• Mentored new hires
• Reviewed and refined final outputs
• Handled high-level and complex visual executions

• Performed marketing admin support
• Tracked budgets and campaign schedules
• Filed government and mall permits
• Sourced production vendors
• Managed rollout and events coordination
• Liaised with PR and brand managers

• Logo designs
• Packaging designs

• Created and taught multimedia arts curriculum
• Provided hands-on training and feedback
• Updated course content with current trends
• Participated in faculty collaboration and development

• Graphic Design (Print and non-print)
• Social Media Management
• Booth designs
• Performed marketing admin support
• Tracked budgets and campaign schedules
• Filed government and mall permits
• Sourced production vendors

• Graphic Design (Print and non-print)
• Social Media Management
• Basic Video Editing

• Graphic Design (Print and non-print)
• Performed marketing admin support
• Assisted in export logistics

• Graphic Design (Print and non-print)
• In-store designs and visuals
• Sourced production vendors

• Order entry and data validation
• Email management for order inquiries
• Created weekly email marketing content highlighting products and services
• Generated daily error reports for incorrect/invalid order data

• Handled inbound and outbound calls
• Managed email inquiries and guest requests
• Booking reservations, invoicing, and managing payments/refunds
• Email and call marketing for promotions using Klaviyo and Mailchimp
• Coordinated with onsite hotel staff for guest-specific requests

• Handled inbound/outbound calls, email, and chat support
• Manual order entry and report generation
• Managed credit collections and invoicing
• Created social media marketing content for new products
• Managed marketing campaigns using Hubspot, GoHighLevel, and Mailchimp
• Supervised US sales team and handled escalations

• Presented marketing solutions to customers through scheduled appointments
• Worked closely with ISA agents for client engagement

• Resolved customer complaints and inquiries with professionalism
• Troubleshot and configured devices and software for service restoration
• Addressed billing concerns and product-related questions

• Supervised escalation team based in India
• Coached agents and created action plans to resolve escalated concerns

• Assisted customers with order placement, modifications, refunds, and repairs
• Handled loyalty program upselling and benefits inquiries
• Provided multi-platform chat support (Amazon, Aetna, Sears)

• Maintained accurate financial records, general ledger entries, and performed bank reconciliations for multiple small businesses
• Communicated directly with clients to collect necessary documentation and clarify transaction details
• Prepared monthly financial reports, including income statements and balance sheets
• Identified and implemented process improvements to enhance efficiency and strengthen internal controls
• Ensured ongoing compliance with evolving accounting standards and regulations

• Promotion: Junior Accountant (2017–2018) → Analyst Accountant (2018–2024)

Team Lead Responsibilities

• Defined team objectives and developed structured plans for execution
• Delegated tasks based on team members’ strengths and monitored accountability
• Facilitated clear and effective team communication across departments and stakeholders
• Tracked team KPIs, mitigated roadblocks, and supported individual growth and development

Accounts Payable & Receivable

• Managed invoice processing, payment tracking, and collections
• Maintained vendor relationships and ensured timely payments

Financial Reporting

• Prepared financial statements: balance sheets, income statements, and cash flow reports
• Conducted variance analysis, budgeting, and forecasting support
• Delivered insights through financial data analysis

Tax Preparation (AU)

• Prepared and lodged tax returns using the ATO portal, ensuring 100% compliance with Australian tax laws
• Managed accurate and compliant tax records and lodgments

Compliance & Audit Support

• Ensured alignment with international accounting standards and corporate policies
• Assisted in both internal and external audits

Month-End & Year-End Closing

• Performed account reconciliations and adjusting entries
• Reviewed financial statements for accuracy and completeness
• Managed complete end-of-month and end-of-year close processes

🧾 Accounting Platforms

• SAP Business One (PA1, HANA, OPEN, NACOS)
• QuickBooks
• MYOB
• MS Dynamics Live
• Pronto
• Retool

📊 Financial Tools

• Microsoft Office Suite (Advanced Excel)
• SharePoint
• Monday.com

🔧 CRMs & Systems

• HubSpot
• WordPress

• Oversaw both digital and on-ground marketing strategies to strengthen brand presence
• Designed and distributed marketing materials including flyers and tarpaulins
• Created engaging video content and managed TikTok, Instagram, and Facebook accounts
• Produced social media graphics and contributed to merchandise design
• Engaged with customers on-site to promote the brand and gather insights
• Bridged content creation, visual storytelling, and community interaction to build memorable online and offline experiences

• Executed strategic marketing campaigns across digital platforms
• Managed and nurtured leads through HubSpot and crafted effective email campaigns
• Assisted in creating high-converting landing pages and updating website content
• Designed campaign graphics and edited promotional videos
• Maintained the content calendar and scheduled engaging social media posts
• Contributed to merchandise design and coordination to ensure consistent branding

🎨 Design & Creative

• Graphic Design
• Editorial Layout
• Branding
• Social Media Graphics
• Marketing Collateral (Flyers, Posters, Tarpaulins)
• Merchandise Design
• Canva
• Adobe Photoshop
• Adobe Illustrator
• Adobe InDesign

📹 Video Editing & Content Creation

• CapCut
• Adobe Premiere Pro

🌐 Digital Marketing & Platforms

• HubSpot
• WordPress

• Led day-to-day scheduling and coordination of non-emergency medical transportation services across multiple service areas
• Assigned trips and optimized routes based on driver availability, service zones, and patient urgency
• Maintained coordination with brokers and drivers to secure trip volume and uphold SLAs
• Reviewed weekly trip manifests, making real-time adjustments to reduce delays and improve data accuracy
• Planned future trips, managed driver assignments, and adjusted schedules proactively
• Handled real-time customer concerns, delivering positive service experiences
• Oversaw dispatch and planning operations, ensuring smooth execution and continuity

• Managed high-volume customer inquiries via Zendesk and Gorgias through email and live chat
• Processed returns, exchanges, and warranty claims through Shopify
• Resolved customer complaints and recovered satisfaction by reaching out to dissatisfied reviewers
• Maintained and enhanced internal support materials such as FAQs and canned responses
• Collaborated with internal teams for product updates, escalation procedures, and support policy alignment

• Scheduled deliveries via inbound calls and emails with accurate documentation
• Monitored routes in real-time and communicated promptly with customers about delays or changes
• Handled high-volume scheduling tasks, prioritizing urgent deliveries
• Partnered with dispatch and operations teams to match customer expectations with driver capacity

• Provided Tier 1 tech support for Wi-Fi, cellular, and phone system connectivity issues
• Escalated complex cases and worked closely with technical leads for timely resolution
• Delivered desk-side IT support to non-technical users
• Educated customers on solutions in simple terms to prevent future issues
• Documented technical issues and resolutions to support service improvement

• Resolved billing issues and account concerns via phone support
• Consistently exceeded upselling targets by offering tailored service add-ons
• Coordinated with billing and tech departments to solve complex customer issues
• Fostered trust and built strong customer relationships through clear communication
• De-escalated tense situations and provided timely problem resolution

🛠 Customer Support Platforms

• Zendesk
• Gorgias
• RingCentral
• InContact
• Avaya

🛒 E-commerce & Order Management

• Shopify
• Access2Care
• ModivCare internal tools

📊 Productivity & Collaboration

• Microsoft Office
• Google Workspace
• Slack
• Hubstaff

🚚 Logistics & Tracking

• Samsara
• Lytx

💰 Finance & Accounting

• QuickBooks

• Generated monthly property reports using Lobby CRE
• Cold messaged potential leads and investors via Meta and LinkedIn
• Updated leads and contact info in Pipedrive CRM
• Created monthly content plans for social media
• Designed social media graphics and videos (short-form & long-form)
• Scheduled and posted content across platforms
• Performed daily admin tasks including schedule checks, meeting coordination, and email organization

• Created blog content that increased website traffic by up to 50%
• Optimized blog content SEO using keyword research and Yoast
• Developed monthly content calendars for Facebook and Instagram, improving brand awareness by 30%
• Added 50+ leads to the company mailing list
• Performed administrative tasks: email management, lead outreach, scheduling
• Designed digital and print marketing materials (graphics, Excel sheets, presentations, etc.)

• Handled corporate and private event clients
• Coordinated client requirements with resort staff
• Created marketing reports, monthly campaigns, and competitor analysis
• Represented the resort at festivals and exhibitions

• Created monthly content calendars and proposed ad content
• Analyzed analytics to optimize performance
• Conceptualized and launched quarterly campaigns
• Wrote copy for graphics, videos, websites, and blogs
• Collaborated with and negotiated on behalf of brands and businesses

• Created social media packages and led outreach via email and calls
• Pitched and negotiated offers with potential clients
• Designed graphics and short-form video content
• Quality-checked marketing materials before delivery
• Communicated directly with clients regarding their campaigns

• Managed a team of creatives for resort marketing deliverables
• Coordinated campaigns with business units and upper management
• Handled admin tasks: activity tracking, meeting/event planning, and email follow-ups
• Conducted quality checks on marketing assets
• Contributed to digital and email marketing, as well as content creation
• Wrote copy for newsletters, articles, and landing pages

• Wrote marketing copy for newsletters, social media, and websites
• Designed graphics for online and onsite marketing materials
• Developed and maintained content calendars

📱 Social Media Management

• Meta Business Suite
• Hootsuite
• Later
• SocialPilot

🎨 Design & Content Creation

• Canva
• DaVinci Resolve
• CapCut
• Adobe InDesign

🔍 SEO & Marketing Tools

• Yoast SEO
• SEMrush
• Google Keyword Planner

🌐 CRM & Platforms

• HubSpot
• WordPress
• Pipedrive
• Lobby CRE

🧰 Productivity & Communication

• Google Suite
• Microsoft Office
• Slack

• Processed medical claims and monitored claim status
• Handled referrals and pre-authorizations
• Documented patient communication and appointments using NextGen EHR
• Sent appointment reminders via text and email
• Managed intake calls and scheduled appointments for orthopedic doctors
• Verified insurance eligibility before confirming appointments
• Managed online store creation and design tasks
• Designed logos and vector artwork for promotional products
• Created brochures, flyers, and posters
• Supported patient inquiries to ensure a seamless customer experience

• Communicated with clients via email, text, and calls for quotes and order updates
• Coordinated orders with vendors (SanMar, Alphabroder, S&S, SAGE)
• Recommended custom apparel and promotional items
• Managed online stores using InkSoft and Chipply
• Designed brochures, posters, and digital marketing materials
• Created vector logos and product mockups using Adobe Illustrator and Photoshop

• Handled inbound calls from patients and healthcare providers
• Verified insurance coverage and explained benefit plans
• Processed referrals, authorizations, and insurance claims
• Provided education on Medicare, Medicaid, and commercial insurance
• Utilized platforms such as HappyFox, RingRx, and Office Ally
• Handled medical record requests and assisted with patient scheduling

• Resolved billing and technical issues for mobile, cable, and internet services
• Conducted troubleshooting and escalated complex tickets when necessary
• Delivered high-quality, U.S.-based customer service and support

🩺 Healthcare Tools & Platforms

• NextGen
• TalkEHR
• Office Ally
• HappyFox
• RingRx
• Availity

🎨 Design & Creative

• Adobe Illustrator
• Adobe Photoshop

🛍️ Ecommerce & Promotional Tools

• InkSoft
• Chipply
• SAGE

📁 Productivity & Communication

• Google Suite
• Microsoft Office
• Slack
• Trello

💬 Customer Support Systems

• CRM Platforms
• Telco and Cable Systems

• Created custom illustrations and animations for various clients across multiple industries
• Maintained a 100% Job Success Rate as a Top-Rated Freelancer on Upwork

• Developed illustrations and animations for eLearning activities and games
• Managed a small team of designers to meet production timelines
• Reported progress and updates to upper management

• Designed child-friendly animated characters based on Bisaya folk songs
• Provided illustrations and various supporting graphic elements

• Designed Brazilian Jiu-Jitsu kimonos and apparel
• Created logos and branding assets aligned with the company’s identity

• Designed web-based educational materials for eLearning platforms
• Created illustrations, graphic elements, and animations for lessons and games
• Provided English voiceovers for animated content

• Designed advertising and marketing materials
• Created casual and action sportswear designs for men and women
• Designed waterproof bags and pouches for the brand

🎨 Design & Illustration

• Adobe Photoshop
• Adobe Illustrator
• Adobe Animate

🎞️ Multimedia & Animation

• Adobe Premiere Pro
• Adobe Audition
• HandBrake

• Reconciles weekly and monthly invoices; manages bank transactions to maintain accurate financial records
• Coordinates with suppliers and vendors to manage and fulfill orders
• Conducts research, prepares presentations, and devises pricing structures for promotional products
• Designs mock-ups for promotional items, business cards, and order templates
• Creates, formats, and distributes email marketing campaigns

• Manages social media platforms, including content posting, LinkedIn outreach, and engagement
• Handles client communications via chat and email; manages outreach, marketing, and automation
• Utilizes CRM tools to enhance client management and business processes
• Schedules and assigns tasks to ensure timely team output
• Transcribes meeting recordings and creates comprehensive reports
• Produces marketing content and campaigns across platforms
• Extracts and verifies contact data from LinkedIn and RocketReach

• Supports task management and prioritization to ensure daily productivity
• Streamlines communication through email, texts, and video messaging
• Manages appointment scheduling and reminders
• Creates content calendars and engaging posts for social media
• Conducts market research and provides basic IT troubleshooting
• Assists in property management coordination and organization

• Developed content strategies and innovative social media campaigns
• Created marketing and e-commerce presentations; managed relevant platforms
• Designed mock-ups, KPI dashboards, campaign analytics reports, and brand collateral
• Partnered with KOLs to improve brand visibility
• Conducted ongoing market research and analysis
• Assisted in planning and executing marketing events

• Conducted market research and competitive analysis
• Created and pitched new social media campaigns
• Designed promotional presentations and supported event planning
• Evaluated digital content and competitor strategies
• Created email campaigns, mock-ups, and social media posts

🛠 Productivity & Project Management

• ClickUp
• Asana
• Monday.com
• Trello
• Notion
• Google Workspace
• Microsoft 365
• Skype
• Voxer
• WhatsApp
• Viber
• Slack
• Cliq

📈 Marketing & CRM

• Zoho (HR, CRM, Social)
• Mailchimp
• ActiveCampaign
• Meta Business Suite
• RocketReach
• ChatGPT
• Gemini
• Firefly
• Zapier
• ESP Web
• QuickBooks
• Miro

🌐 Web & Content Platforms

• WordPress
• Wix
• Outsource Accelerator
• Airbnb
• VRBO
• Booking.com
• RoverPass
• AnyDesk
• Shopee
• Lazada
• TikTok Shop
• Shopee CPAS

🎨 Design & Media

• Adobe Illustrator
• CapCut
• Canva

📱 Social Media Platforms

• Facebook
• Instagram
• YouTube
• LinkedIn
• TikTok

💰 Ads & Analytics

• Google Ads

• Managed email and calendar communications
• Handled inbound and outbound calls
• Coordinated leasing and scheduled property tours
• Processed rental applications
• Created and renewed lease agreements

• Managed email and calendar communications
• Handled inbound and outbound calls
• Coordinated leasing and scheduled property tours
• Processed rental applications
• Created and renewed lease agreements
• Communicated with tenants regarding concerns and issues
• Handled rent collection
• Coordinated maintenance requests

• Managed emails and calendars
• Created quotations for air/ocean import and export rate requests
• Negotiated rates with truckers, airlines, and shipping lines
• Monitored ongoing shipments and ensured timely delivery

• Handled inbound calls from prospective tenants
• Assisted leads in checking available properties
• Prescreened callers based on company criteria (credit and income verification)
• Scheduled property tours and viewings
• Managed calendar appointments

🏘 Property Management Software

• AppFolio
• Buildium
• TenantCloud
• ShowMojo
• Tenant Turner

🛠 Productivity & Communication

• Google Workspace (Voice, Docs, Sheets, Calendar, Drive, Meet)
• Microsoft Office
• Slack
• Loom
• Asana
• RingCentral
• Grasshopper

📞 Leasing & Sales Tools

• Zillow
• Follow Up Boss

• Managed commercial listings and invoicing using the OurProperty platform
• Ensured compliance by collecting insurance and fire safety documents from tenants
• Supported the team with monthly reports and monitored overdue requests

• Oversaw day-to-day operations of a multi-unit property, including rent collection and tenant relations
• Coordinated repairs, inspections, and maintenance with local vendors
• Drafted lease agreements and managed the move-in/move-out process

• Coordinated fix-and-flip projects, including sourcing vendor quotations
• Conducted cold calls to generate leads for property sales and investments
• Provided administrative support across multiple real estate projects

• Handled tenant communication, rent collection, lease documentation, and maintenance scheduling
• Ensured compliance with local housing laws and promptly responded to tenant issues

🏘 Property Management Platforms

• OurProperty
• PropertyBase
• PropertyTree

📊 Project & Task Management

• Monday.com
• Asana
• Trello

💬 Communication Tools

• Slack
• WhatsApp

📞 CRM & Support

• Zendesk
• GoHighLevel

💼 Accounting & Bookkeeping

• QuickBooks
• Xero

• Built and managed sales funnels and landing pages within GoHighLevel to drive conversions and lead generation
• Analyzed campaign and website performance using Google Analytics and Search Console to optimize strategies
• Created and implemented SEO-driven content across websites and funnels for improved search visibility
• Executed automated email and SMS marketing campaigns using GoHighLevel workflows and pipelines

• Developed and executed marketing strategies to drive brand awareness and business growth
• Managed marketing budgets, vendor relationships, and resource allocation
• Led the marketing team in planning and executing multi-channel campaigns
• Analyzed market trends, campaign performance, and customer behavior to refine tactics
• Oversaw content creation, email marketing, and lead generation for real estate investment offers

• Led the design and optimization of websites and landing pages across platforms including Shopify, Weebly, and Amazon
• Analyzed digital performance using Google Analytics and Search Console to guide strategic decisions
• Created targeted, SEO-optimized content to drive traffic and engagement
• Developed and implemented SEO strategies and documented SOPs for consistency and efficiency
• Oversaw content optimization, conversion rate improvements, email campaigns, and HARO-based link-building

📋 Project & Task Management

• Monday.com
• Asana
• ClickUp
• Trello
• Basecamp
• Notion
• Podio

🏘 Property & Business Management

• AppFolio
• GoHighLevel CRM
• Salesforce
• Zoho CRM
• Pipedrive
• Infusionsoft
• N8

🌐 Website & E-commerce Platforms

• WordPress
• Shopify
• ClickFunnels
• Amazon

💬 Communication & Productivity

• Google Workspace
• Microsoft Office
• Slack
• ChatGPT

📈 Marketing & Automation Tools

• ActiveCampaign
• Infusionsoft
• ClickFunnels
• PPC (Pay-Per-Click Advertising)

🎨 Design & Creative

• Canva

📣 Social Media Platforms

• Facebook
• Google
• YouTube
• LinkedIn
• TikTok
• Pinterest